Average Reviews:
(More customer reviews)I will start-off by saying that I REALLY, REALLYwanted to like this product.
I purchased this at a national hardware retailer about 6 months ago, and I can't say enough just how much I regret this purchase; it has been nothing but a headache. If I could rate it below ONE STAR, I would.
See this link, or cut and paste: it's the same faucet... in "Stainless", with ALL of the EXACT SAME PROBLEMS: Price Pfister 53P50SS Genesis Single-Handle Kitchen Faucet with Pull-Down Spout Sprayer and Soap Dispenser, Stainless Steel
The faucet right out of the box had the classic "Lazy Handle" Problem that is demonstrated by a reviewer's video in the 53P50SS review...this one's is on its fifth cartridge (including the original) and the problem has resolved...for now.
The overall build and feel are cheap and flimsy; this does not seem like it was built to last, lots of plastic finished over to "look" like metal.
Yes, while Price Pfister have been very good about customer support, I feel that it shouldn't have been necessary in the first place.
At one point they started talking about shipping fees, for the replacement parts that they were about to send me, to fix their terribly flawed product! Excuse me!?! It's not my fault that the design is lousy, and now when it needs replacement parts it's going to cost me (MORE) money in shipping and handling FOR THEIR FLAWED DESIGN! NO-WAY!
The Soap Dispenser is a complete piece of junk: the grommet, at the end of the soap spout pops out after about 6 weeks of use; I am on dispenser head #2, and I finally Shoe-Gooed the grommet back in, since RTV silicone didn't provide a durable repair (I'll leave a note later to see if this is a durable fix).
Overall, I have to say that even though Price Pfister have stood behind the design, I am skeptical about its continued durability.
The mere notion that they may start to charge me for freight for warranty replacement parts, is wholly unacceptable, because this means that the TOTAL COST OF OWNERSHIP of the product is simply unpredictable.
I bought Price Pfister because of the brand's reputation for "worry-free" service, but the Genesis Series just doesn't seem to pass muster. Growing up, Price Pfisters never seemed to malfunction... they were just reliable, sturdy and robustly built faucets: INSTALL AND FORGET.
I really think that Price Pfister should think hard, and recall these, and get back to the "solid basics" that have literally made them a "Fixture" in households for many years.
I have grave misgivings, not only about this product's durability, but now about Price Pfister in-general (The Black and Decker Group, they have Moen too.).
If it seems like I'm out to give Price Pfister a bad rap, that's just not the case; I'd like them to take notice, and I'd like other consumers to be aware that this faucet's design is unacceptably flawed.
Click Here to see more reviews about: Price Pfister 53P50CC Genesis Single-Handle Kitchen Faucet with Pull-Down Spout Sprayer and Soap Dispenser, Chrome
Product Description:
The Price Pfister genesis single-handle kitchen faucet with pull-down spout sprayer and soap dispenser installs with either a deck plate or a single hole. It has ceramic disc valving to prevent noisy drips, a matching soap dispenser, and quick-connect braided steel hose. Solid brass construction adds strength and durability, while the chrome finish adds a sleek look to any kitchen. Price Pfister backs its faucet with a lifetime warranty.
Want to read more honest consumer review about Price Pfister 53P50CC Genesis Single-Handle Kitchen Faucet with Pull-Down Spout Sprayer and Soap Dispenser, Chrome now ?
